Questions & Answers
How long does it take to get my water from order to delivery?
We can complete a rush order within 4 or 5 days, however our normal lead times are 10 to 14 days from the date that we receive your approved artwork.
How do I get started?
Simply fill out the Contact Form at the top of the page, and a Custom Labeled Specialist will contact you within 24hours.
Is there a minimum bottle order when getting started?
No, however the more labels you order the less expensive it is.
If I place a large order for labels do I have to take all the bottles all at once?
No, we hold on to your labels and apply them to fresh bottles and ship them out to you when needed. We are happy to keep labels on hand for a couple of years and make up the bottle orders as customers require them.
Is there a minimum delivery order?
We ask that you order a minimum of 5 cases at a time. Smaller shipments may incur extra setup costs but are available.
What do I need to provide you with for artwork and who designs it?
PDF files are preferred, however .eps, .ps, .ai, .psd,.jpg, .tiff and .bmp are also acceptable. Pantone colors are useful if you know them. Once you send us your file we will send you back a proof to sign off on. We can make any changes to the label proof before you sign off on it to make sure you are satisfied with the final product.
Is there an extra cost for multiple colors in my label?
No we use a digital press so we have no plate or setup charges. Our labels cost the same for a one color process as they do for a four color process.
What is the average cost per bottle?
Depending on the quantity that you order, your cost can range from less than $0.65 to $2.45 per 500mL bottle.
Do you ship throughout Canada and the United States?
Yes, we use 4 different freight providers to guarantee the cheapest freight possible. We always quote 3 freight providers depending on your destination to find you the least expensive price for shipping.