On January 27, 2015 the City of Winnipeg was placed under a boil-water advisory -this set off an unprecedented 48 hours at all World of Water locations. It started at approximately 6:00pm on the 27th, World of Water locations were closed for the day, but as the news broke regarding the advisory we realized that we needed to head back to our Stores. As stories were coming out of grocery stores running out of water, the amount of customers coming into our Stores that night increased. We worked until almost midnight the night of the 27th just to ensure that we had enough product for the next day.
Our focus was simple- to make sure that anyone who was in need of water, received it. It was not about the sales for those two days, it was making sure our community was taken care of. We supplied water to WRHA and a variety of hospitals, hotel chains, fast-food restaurants, daycares and schools as well as the general public.
We have to commend the people of Winnipeg as the wait times in our Stores were 3-4 times longer than at any other time of the year-just due to the high volume of traffic, yet our (new and existing) customers were more than understanding as they patiently waited for water.
We also have to give huge praise to our staff, as without them handling delivery requests and taking care of customers in our Stores we would not have been able to do what we did that day.
Once the boil-water advisory was lifted and things returned back to normal, we were able to reflect on the events of those two days. It goes without saying that it the most hectic and face-paced environment that World of Water has ever seen but it is also a day that will not be forgotten anytime soon!